TERMS & PRIVACY

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Terms and Conditions

Last updated: [Date]

Welcome to At Your Bark & Claw Pet Concierge ("we," "us," or "our"). By booking our services, you ("client," "you," or "your") agree to the following terms and conditions. Please read them carefully.

1. Services

We offer personalised pet care services, including pet sitting, dog walking, pet day care, vet visit support, and enrichment activities. Services are provided as per the specific arrangements agreed upon during the initial consultation.

2. Booking and Consultations

  • Initial Consultation: A complimentary initial consultation is required before any services commence to meet you and your pet, discuss needs, and collect necessary information.
  • Scheduling: Bookings are subject to availability. We recommend scheduling services in advance to secure your preferred dates and times.

3. Payment

  • Fees: Service fees are provided upon request and may vary based on the specific needs of your pet.
  • Payment Terms: Payment is due in full before services commence unless otherwise agreed upon.
  • Methods of Payment: We accept [list accepted payment methods, e.g., cash, bank transfer, credit cards].

4. Cancellations and Refunds

  • Client Cancellations: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee of 50 percent of agreed fee.
  • Provider Cancellations: If we need to cancel a scheduled service, we will notify you as soon as possible and refund any payments made for that service or reschedule at your convenience.

5. Pet Health and Safety

  • Vaccinations: All pets must be up-to-date with vaccinations and free from parasites. Proof of vaccination may be required.
  • Medical Conditions: You must disclose any medical conditions, behavioural issues, or special needs your pet may have.
  • Emergency Care: In the event of an emergency, we will make every effort to contact you. If immediate action is required, we will seek veterinary care at your expense.

6. Liability

  • Pet Behaviour: You are responsible for any harm or damage caused by your pet.
  • Loss or Injury: We are not liable for any loss, injury, or illness of your pet unless it results from our negligence.
  • Third Parties: We are not responsible for any actions or negligence of third parties who may have access to your property during the service period.

7. Access to Property

  • Keys and Security Codes: If access to your property is required, you agree to provide necessary keys and security information. All information is kept confidential.
  • Home Safety: We are not responsible for any damage to your property unless caused by our negligence.

8. Photography and Media Release

  • Photographs: We may take photographs of your pet during services.
  • Consent for Use: With your consent, these images may be used for our website, social media, or promotional materials.
  • Withdrawal of Consent: You may withdraw consent at any time by notifying us in writing.

9. Privacy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

10. Governing Law

These terms are governed by the laws of New South Wales, and any disputes will be resolved in accordance with these laws.

11. Changes to Terms

We reserve the right to update these terms and conditions at any time. Changes will be communicated via our website or direct communication.

12. Contact Information

If you have any questions or concerns, please contact us at:

  • Email: kirsten@atyourbarkandclaw.com.au
  • Phone: 0402 469 485
  • Address: 48 Gari Street Charlestown NSW 2290

Privacy Policy

Last updated: 20/10/2024

At At Your Bark & Claw Pet Concierge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

  • Personal Information: Name, address, telephone number, email address.
  • Pet Information: Pet's name, age, breed, medical conditions, behavioural traits.
  • Payment Information: Billing address and payment details.
  • Photographs: Images of your pet, with your consent.

2. How We Use Your Information

  • Service Provision: To provide personalised pet care services.
  • Communication: To contact you regarding bookings, updates, or emergencies.
  • Marketing: With your consent, to send promotional materials or updates about our services.
  • Photography: With your consent, pet photographs may be used on our website, social media platforms, or promotional materials.

3. Consent for Photography

  • Initial Consultation: We may take photos of your pet during the initial consultation and service period.
  • Social Media and Marketing: We will request your explicit consent before using any images of your pet for social media or marketing purposes.
  • Opt-Out: You may opt-out or withdraw consent for the use of your pet's images at any time by notifying us in writing.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

5. Data Sharing

  • Third Parties: We do not sell or rent your personal information to third parties.
  • Service Providers: We may share information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights.

6. Cookies and Website Data

  • Usage Data: We may collect non-personal identification information about your interaction with our website.
  • Cookies: Our website may use cookies to enhance user experience. You can choose to set your browser to refuse cookies.

7. Your Rights

  • Access and Correction: You have the right to access and correct your personal information held by us.
  • Deletion: You may request the deletion of your personal data, subject to legal and contractual restrictions.
  • Complaints: If you believe your privacy rights have been violated, you may contact us to resolve the issue.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated revision date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

  • Email: kirsten@atyourbarkandclaw.com.au
  • Phone: 0402 469 485
  • Address:48 Gari Street Charlestown NSW 2290